Effective Date: 25/07/2024
Last Updated: 30/07/2024

Welcome to Shirts Across The Pond! We are excited to deliver our unique and stylish shirts directly to your doorstep. Please read our shipping policy carefully to understand how we handle the shipping and delivery of your orders.

1. Order Processing

1.1 Processing Time

• Standard Processing: Orders are typically processed and shipped within [1-3 business days] after the order is placed. Processing times may vary during peak periods such as holidays and sales events.
• Custom Orders: Please allow an additional [3-5 business days] for custom or personalized items.

1.2 Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email will include your order details and an estimated delivery date.

2. Shipping Rates and Delivery Estimates

We offer a variety of shipping options to meet your needs. Shipping rates and delivery estimates will be calculated and displayed at checkout based on your location and the selected shipping method.

2.1 Domestic Shipping (United States)

• Standard Shipping:

  • Rate: $4.79 
  • Delivery Time: 3-7 business days

• Expedited Shipping:

  • Rate: $9.99
  • Delivery Time: 2-3 business da

2.2 International Shipping

We ship to the following countries: [list countries]. If your country is not listed, please contact us at support@shirtsacrossthepond.com for assistance.

• Standard International Shipping:

  • Rate: Calculated at checkout
  • Delivery Time: 7-21 business days

• Express International Shipping:

  • Rate: Calculated at checkout
  • Delivery Time: 3-10 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or unexpected weather conditions.

3. Shipping Carriers

We partner with reputable shipping carriers to ensure reliable delivery of your orders. Our primary carriers include:

• USPS
• FedEx
• UPS
• DHL (International orders)

You will receive a tracking number once your order is shipped, allowing you to monitor your package’s progress.

4. Customs, Duties, and Taxes

4.1 International Orders

• Customs Fees: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs.
• Declaration: We declare the value of the merchandise accurately on all customs forms in accordance with international laws.

4.2 Local Regulations

Please be aware of your country’s import regulations and restrictions, as we are not responsible for any delays or confiscations due to customs regulations.

5. Shipment Tracking

• Tracking Number: Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment online.
• Tracking Updates: Please allow up to 24 hours for tracking information to update after receiving your tracking number.

6. Delivery Issues

6.1 Incorrect Address

• Customer Responsibility: Please ensure that the shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect or outdated addresses provided by the customer.
• Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at support@shirtsacrossthepond.com. We will do our best to accommodate changes before the order is shipped.

6.2 Lost or Stolen Packages

• Investigation: If your tracking information shows that your package has been delivered but you have not received it, please contact us within [5 days] of the estimated delivery date. We will work with the carrier to investigate the issue.
• Resolution: While we are not responsible for lost or stolen packages, we will assist in filing a claim with the carrier and offer solutions where possible.

6.3 Delayed Deliveries

If your order is delayed beyond the estimated delivery time, please contact us for assistance. We will work to resolve any issues and keep you updated on the status of your shipment.

7. Contact Us

If you have any questions or concerns about our shipping policy or need further assistance, please contact our Customer Service team:

Shirts Across The Pond
Email: info@shirtsacrossthepond.com